Practice Development Coordinator (PDC) , JAMS – Chicago

Practice Development Coordiantor at JAMS.  JAMS is the largest private provider of mediation and arbitration services worldwide.  For more information contact Mark Smalls at

Postition Title: Practice Development Coordinator (PDC), non-exempt

Functional Area: Marketing/Practice Development

Reports To: Regional Practice Development Director (RPDD) or Senior Practice Development Manager (SPDM)

Position Summary

The PDC provides the primary level of support for the regional Practice Development effort, facilitating the organization of regional and national marketing initiatives. Their role serves as an apprentice to the PDM role.

Job Competencies

Practice Development Support

PDC will coordinate practice development tasks, assisting panelists and PDMs with administrative support aligned with JAMS regional and national business imperatives; coordinate details and provide support for practice development programs and events

Marketing Support

Post content based off of existing articles to JAMS blog as directed by the National Marketing department; coordinate new panelist launch activities; manage and coordinate details for internal and external direct mail and email campaigns under the direction of the PDMs; serve as key liaison to Resolution Centers for all marketing collateral, reprints and ad requests; keep neutral biographies and special panel lists up to date, as needed, and draft new neutral bios under the direction of the Director of Website Development, in coordination with PDMs


Track marketing budget and events

Client Service

Professional client service (including panelists)


Serve as communication liaison to the region for marketing and practice development purposes; keep panelists and regional management team informed about relevant marketing activities such as networking programs and JAMS recommended events

Other Projects

Available for any other projects designated by their manager

Core Competencies


Ability to work with managers, co-workers and panelists, sharing critical information to accomplish objectives; values cooperation within a team and works effectively on projects crossing both regional and functional lines; understands when discussion is necessary before decision making process is complete


Is present and punctual, prepared for work; is committed to fulfilling job responsibilities

Quality of Work

Regularly produces accurate and timely work product, fulfilling all requirements of the position

Work Ethic

Dedicated to neutrality, integrity, honesty, accountability, and mutual respect in all interactions; provides a supportive work environment for a diverse workforce

Sound Judgment

Makes sound decisions; bases decisions on fact rather than emotion; analyzes problems skillfully; uses logic to reach solutions


Must be self-motivated and results oriented; makes constructive suggestions; prepares for problems or opportunities; undertakes additional responsibilities when opportunities arise; responds to situations as they arise with minimal supervision; is solution oriented; open to new ideas


Practice Development

Knowledge of the proficiencies, practice area expertise, and business development preferences of JAMS neutrals within the region; familiarity with company-wide practice areas and initiatives


Should have a solid understanding of the legal industry including court processes and legal terminology


Computer literate and proficient in all software programs required for the position


Excellent ability to organize, prioritize and manage multiple responsibilities and tasks in a quick paced environment


Good verbal & written communication skills


– A bachelor’s degree in a related field, preferred

– At least three years of comparable work experience in marketing, practice development and administrative support; legal experience and client service experience, a plus

– For internal candidates, proven ability and good performance as a JAMS associate for a minimum of 1 year

Essential Job Requirements

– Talking with clients, panelists, etc., over the phone and/or face to face for extended periods of time.

– Effectively and articulately communicate with our clients in regards to our services, policies, procedures, etc.

– Handle problems or issues for clients and/or panelists, etc., who are sometimes angry or impatient.

– Handle administrative tasks with deadlines efficiently and also manage large scale projects (panelist launches, open houses, etc.)

– Occasional travel, mostly local

For more information contact Mark Smalls at