Today, businesses of all sizes are re-thinking the way they deliver customer service and how they measure its success. In fact, in an era defined by the rise of social media and e-commerce, traditional concepts of customer satisfaction and loyalty have been quickly replaced by the notion of customer engagement. Not surprisingly, according to Gallup, fully engaged customers represent a 23% premium in revenue and growth for an average company.

Visit this Solution page to read this article, other content, and to connect with your Solution Member Experts