In working with a client on the creation of their culture, one of the key phrases in their cultural framework is to : “create remarkable experiences”. This is a fantastic element within a cultural framework as it creates FOCUS on the client experience, one of the key areas that any company can actually control. It raises the bar from the far too common mediocre interactions we have come to term normal.

Visit this Solution Page to read the full article, check out other content, and to connect with your Solution Member Experts