Interactive customers, for many industries, are a brand’s best friends.

The seismic shift in marketing – from one-way broadcasting to a two-way, interactive dialogue – has put today’s CMOs in a powerful, high impact position. Interactive platforms allow CMOs to learn more about customer wants and needs and to subsequently engage customers like never before.

The root of all good marketing begins with the customer. Having hosted over 100 CMO dinners a year the last few years within The CMO Club, I’ve concluded that leading CMOs start by listening and interacting to create a clear understanding of the customer’s persona, desires and real-world behavior.

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