CMO ClubCast: *Best of The Summit* Quantifying CSAT or Customer Loyalty Rates in $$$

Dominique Hanssens, Professor, UCLA Anderson Graduate School of Management, Teresa May, CMO, Asurion, and Melanie Fricke, Client Partner & Marketing, LivePerson share insights around Quantifying CSAT or Customer Loyalty Rates in $$$.

*Insights from The CMO Club Spring Summit, April 2019.