CMO Awards Insights: Todd Merry on Customer Experience

Todd Merry is CMO at Delaware North and the 2015 CMO Award winner for Customer Experience

Todd Merry_Delaware North
Todd Merry, CMO at Delaware North
Todd Merry is the CMO of Delaware North, a gigantic company that you many not have heard of but have probably interacted with. How is that possible?  Well, first here are a couple of key facts–Delaware North is privately held yet has revenues of more than $2.6 billion and has 55,000 employees worldwide.  Those employees work around the globe at venues like the TD Garden, MetLife Stadium and Yosemite while serving a whopping half a billion customers each year.  That’s a lot…