This article is part of a four part series. You can access each part of the series by clicking the links provided below.
- What is Omnichannel Personalization and Why Do It?
- How to Engage Customers: Talk Listen Act
- Critical Enablers – How to Get it Done
- Keys to Success for Customer Experience
by Nadine Dietz Underneath “Omnichannel Personalization” are critical enablers for Marketers to provide clarity, efficiency and effectiveness in converting each customer touchpoint into a meaningful customer experience. And they all work together. Like spokes of a wheel, the wheel will still turn without one…