Five Key Takeaways From The Portland Roundtable. April 25th, 2018

See the top 5 takeaways the Portland Chapter was discussing at their recent dinner.

  1. Think about your company being more Human-Centric, rather than Digital-Centric as you transform. Technology can help your employees and leaders be more human-centered and more valuable to customers. Don’t just make all engagement with your company digital. Use digital to help with the human connections.  Also, learn about the Human Center Design approach to designing products and experiences. Here is a good overview. Carol Kruse took a Stanford University 6 week online course on Human Centered Design which you might consider researching.
  2. Observe and study companies who are the best at customer support, and driving engagement and loyalty…